Keeping your email and password up-to-date helps prevent login issues, supports secure access across your badges and Certifications, and ensures notifications from help@glss.app are received.
1. Updating your Mana App User Profile
Updating Your Email Address
Navigate to Settings
Select Profile
Select the menu icon
Select Edit
Update your email address
Select Save Changes
Updating Your Password:
Navigate to Settings
Select Profile
Select the menu icon
Select Edit
Select Change Password
Select Save Changes
Please note that passwords must not contain your name or email address, and must include the following requirements:
A minimum of 8 characters
Both lower and upper case letters
A minimum of 1 number (0-9) or a symbol
2. Adding a Profile Photo
Start Mana onboarding
Navigate to Step 2
Select desired option
Upload a photo: Upload a photo directly from your device.
Take a Photo: Use your device's camera to take a new photo.
When uploading a profile photo, you can only use one of the supported formats: JPG, JPEG, PNG, HEIC. There is no maximum file size limit for profile photos.
3. FAQs
Q: How can I regain access to my account if I forgot or don’t have access to the email I used during account registration?
A: You must submit an account recovery request with customer service by selecting the Black “W” icon at the bottom right of your screen. In your inquiry, users should include: the name associated with your original Mana College account registration and the new email address you’d like to use.
Q: Will changing my email/password affect my login?
A: Yes! You will remain logged in after updating your email; however, for all future logins, you will need to use your new login information.
Q: Can I change my email address anytime?
A: Yes! There is no limit on how often you can update your email address.
Q: What if I forgot my current password?
A: On the login screen, select Forgot Password and enter the email address associated with your GLSS account. You’ll receive an email from help@glss.app with instructions on how to reset your password.
Q: Will updating my password affect my access to course progress or data?
A: No. Updating your email address or password only affects your login information. Your course access, Certification(s), and badge(s) will remain unchanged.
Q: What quality should my profile photo be to display clearly on my Mana profile?
A: For the best results, we recommend uploading an image that is at least 512 × 512 pixels. There is no maximum file size limit for profile photos.
Q: Will my profile photo appear on my Certificate?
A: A user's profile photo does not appear on the certificate. The certificate only displays the relevant certification details.
Q: Who can see my profile photo?
A: Your profile photo will be visible to other users within the platform, including instructors, students, and the Mana Team. However, your profile is not publicly accessible, meaning it cannot be viewed or shared outside of the platform.
Need Help?
If you need additional assistance:
Use the Intercom chatbot at the bottom-right of your screen